Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for a jilli9 account, we collect personal information that you voluntarily provide to us including but not limited to: your full legal name as it appears on government-issued identification; date of birth to verify you meet the minimum age requirement of 21 years; complete residential address including barangay, city/municipality, province, and postal code; valid email address for account communications; Philippine mobile phone number for verification and security purposes; username and password credentials; government-issued identification documents (passport, driver's license, UMID, Postal ID, or PRC ID) for identity verification; and proof of address documents such as utility bills or bank statements.

Additionally, we collect financial information necessary for processing deposits and withdrawals including your preferred payment method details such as GCash mobile number, PayMaya account information, or bank account details (bank name, account number, and account holder name). We may also collect transaction history, deposit and withdrawal records, and proof of payment method ownership documentation. For responsible gaming compliance, we collect self-imposed deposit limits, loss limits, and self-exclusion preferences that you voluntarily set.

1.2 Information Automatically Collected

When you access jilli9 services, we automatically collect certain technical information through cookies, web beacons, and similar tracking technologies. This includes your IP address and geolocation data to verify you are accessing our services from an authorized jurisdiction; device information such as device type, operating system, browser type and version, and device identifiers; usage data including pages visited, games played, time spent on platform, clickstream data, and navigation patterns; login timestamps and session duration; referral source showing how you found jilli9 (direct visit, search engine, or referring website); and technical diagnostics data to identify and resolve platform issues.

We also collect gaming activity data including all bets placed with details of game type, stake amount, and timestamp; gaming results and outcomes; bonus and promotion participation records; jackpot and tournament participation; VIP program tier and loyalty points balance; and customer support interaction history including live chat transcripts, email correspondence, and support ticket details for quality assurance and dispute resolution purposes.

1.3 Information from Third Parties

jilli9 may receive information about you from third-party service providers including payment processors who verify payment method ownership and transaction authenticity; identity verification services that confirm your identity against government databases and watchlists; fraud detection and prevention services that screen for suspicious activity; game providers who supply gaming records and technical data; and marketing partners who provide aggregated demographic and behavioral data for improving our services. We ensure all third parties process your data in compliance with applicable data protection laws.

2. How We Use Your Information

2.1 Primary Purposes

jilli9 uses your personal information for the following primary purposes: to create, maintain, and manage your jilli9 account; to verify your identity and ensure you meet eligibility requirements including minimum age of 21 years; to process deposits, withdrawals, and other financial transactions; to provide access to gaming services including slots, live casino, fishing games, bingo, and sports betting; to communicate account-related information, transaction confirmations, and important service updates; to comply with legal and regulatory obligations including anti-money laundering (AML) and know-your-customer (KYC) requirements under Philippine law; to detect, prevent, and investigate fraud, security breaches, and violations of our terms and conditions; and to enforce our Terms and Conditions and other policies.

2.2 Service Improvement and Marketing

We use your information to improve jilli9 services by analyzing usage patterns and user behavior to enhance platform functionality and game selection; conducting research and analytics to understand player preferences; developing new features, games, and promotional offerings tailored to Filipino players; personalizing your gaming experience with game recommendations based on your play history; and testing and optimizing platform performance including mobile experience and loading speeds.

For marketing purposes, we use your information to send promotional emails about new games, bonuses, and special offers (you may opt out of marketing communications at any time); provide personalized bonus offers based on your gaming preferences and account status; send SMS notifications about time-sensitive promotions or account security matters (with your consent); and display relevant advertising on our platform and affiliated websites. We never sell your personal information to third-party marketers.

2.3 Legal and Compliance Purposes

jilli9 processes your personal data to comply with legal obligations including maintaining records required under Philippine gaming regulations; reporting suspicious transactions to relevant authorities as required by anti-money laundering laws; responding to lawful requests from law enforcement, regulatory bodies, or courts; protecting against legal liability and defending our rights in legal proceedings; enforcing our intellectual property rights; and cooperating with regulatory audits and investigations. We will only disclose your information to authorities when legally required or when we have a good faith belief that disclosure is necessary to prevent harm.

3. Legal Basis for Processing (Data Privacy Act Compliance)

Under the Philippine Data Privacy Act of 2012, jilli9 processes your personal information based on the following lawful grounds:

• Consent: You have provided explicit consent by accepting this Privacy Policy and creating a jilli9 account. You may withdraw consent at any time, though this may limit your ability to use certain services.
• Contractual Necessity: Processing is necessary for the performance of our service agreement with you, including account management, payment processing, and game access.
• Legal Obligation: We must process certain data to comply with Philippine laws including age verification requirements, anti-money laundering obligations, and tax reporting duties.
• Legitimate Interests: We process data for our legitimate business interests including fraud prevention, network security, and service improvement, provided such processing does not override your fundamental rights and freedoms.

4. How We Share Your Information

4.1 Third-Party Service Providers

jilli9 shares your personal information with trusted third-party service providers who assist in operating our platform and delivering services to you. These providers are bound by strict confidentiality and data protection obligations and are only authorized to use your information for specified purposes. Categories of service providers include:

Payment processors including GCash, PayMaya, and Philippine banks who process your deposits and withdrawals; identity verification services that confirm your identity against government records; cloud hosting providers who store our databases on secure servers; game providers who supply slot games, live casino tables, and other gaming content; customer support software providers who host our live chat and ticketing systems; email service providers who send account and marketing communications; analytics providers who help us understand platform usage patterns; and security and fraud prevention services that protect against unauthorized access and fraudulent activity.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy. You will have the opportunity to delete your account before such transfer if you do not wish your information to be transferred.

4.3 Legal Requirements and Protection

jilli9 may disclose your information when we believe in good faith that disclosure is necessary to comply with legal obligations; respond to valid legal processes such as court orders, subpoenas, or regulatory requests; protect the rights, property, and safety of jilli9, our users, or the public; detect, prevent, or investigate fraud, security breaches, or illegal activities; enforce our Terms and Conditions and other policies; or defend against legal claims or litigation. We will carefully review all disclosure requests to ensure they have a proper legal basis.

4.4 Aggregated and De-identified Data

jilli9 may share aggregated or de-identified data that cannot reasonably be used to identify you with partners, advertisers, or the public for research, marketing, or analytics purposes. For example, we may publish statistics about overall player demographics or popular game categories without revealing individual player information.

5. Data Security Measures

jilli9 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and jilli9 servers is encrypted using SSL/TLS protocols. Sensitive information such as passwords is encrypted at rest using strong cryptographic algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel who require access to perform their job functions. All employees with data access undergo background checks and security training.
• Secure Infrastructure: Our servers are hosted in secure data centers with 24/7 monitoring, redundant backups, and disaster recovery procedures. Regular security audits and penetration testing identify vulnerabilities.
• Firewalls and Intrusion Detection: Network firewalls and intrusion detection systems protect against unauthorized access attempts and cyber attacks.
• Regular Updates: We maintain current security patches and software updates to protect against known vulnerabilities and emerging threats.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) for enhanced account security and strongly recommend enabling this feature.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You also play a role in protecting your account by using a strong password, not sharing login credentials, logging out after use on shared devices, and promptly reporting any suspicious activity to our customer support team.

6. Data Retention

jilli9 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account information including identification documents and verification records are retained for the duration of your account's active status plus seven (7) years after account closure as required by Philippine financial and gaming regulations. Transaction records including deposits, withdrawals, and gaming history are retained for seven (7) years to comply with tax, accounting, and anti-money laundering requirements. Marketing communications and consent records are retained until you withdraw consent or request deletion, plus a reasonable period to honor your opt-out preferences.

Customer support records including chat transcripts and email correspondence are retained for three (3) years for quality assurance and dispute resolution. Security logs and technical data are retained for one (1) year for fraud prevention and platform security purposes. After applicable retention periods expire, we securely delete or anonymize your personal data so it can no longer be associated with you.

If you request account deletion, we will delete or anonymize your information within 30 days except where retention is required by law or legitimate business purposes such as ongoing investigations, unresolved disputes, or outstanding debts. Even after deletion, some information may persist in backup systems for a limited period before permanent deletion.

7. Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012, Filipino users have specific rights regarding their personal data. jilli9 respects and facilitates the exercise of these rights:

7.1 Right to Be Informed

You have the right to be informed about how you r personal data is collected, used, and processed. This Privacy Policy serves that purpose by providing clear and comprehensive information about our data practices.

7.2 Right to Access

You have the right to request access to your personal information held by jilli9. You may request a copy of your data including account details, transaction history, gaming records, and communications. To exercise this right, contact our Data Protection Officer. We will provide the requested information within fifteen (15) business days in a structured, commonly used format.

7.3 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or update. You can update most information directly through your account settings. For changes requiring verification such as name or date of birth corrections, contact customer support with supporting documentation.

7.4 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data under certain circumstances including when the data is no longer necessary for the purposes for which it was collected; when you withdraw consent and there is no other legal ground for processing; or when your data has been unlawfully processed. This right is not absolute and may be limited when retention is required by law or for legitimate purposes such as legal claims or regulatory compliance.

7.5 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting preferences in your account settings, or contacting customer support. We will honor your opt-out request within forty-eight (48) hours.

7.6 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible. This applies to data you provided to jilli9 and data processed based on consent or contractual necessity.

7.7 Right to Lodge a Complaint

If you believe jilli9 has violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Contact details: National Privacy Commission, 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila 1307. Email: [email protected]. Telephone: +63 2 8234-2228.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. Include your full name, registered email address, and specific request details. We may require identity verification before processing your request to protect against unauthorized access to your data.

8. Cookies and Tracking Technologies

jilli9 uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits and maintain your session while logged in.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality including account login, session management, and security features. Cannot be disabled.	Session or up to 30 days
Functional Cookies	Remember your preferences such as language settings, currency selection, and game favorites for enhanced user experience.	Up to 1 year
Analytics Cookies	Collect anonymized data about how visitors use jilli9 including pages visited, time spent, and navigation patterns to improve our services.	Up to 2 years
Marketing Cookies	Track your browsing activity to deliver relevant promotional offers and measure the effectiveness of marketing campaigns.	Up to 1 year

8.2 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain jilli9 features. To manage cookies, access your browser settings: Chrome (Settings > Privacy and Security > Cookies), Firefox (Options > Privacy & Security), Safari (Preferences > Privacy), or Edge (Settings > Privacy). You can also use third-party tools to manage tracking preferences across multiple websites.

9. Children's Privacy

jilli9 services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. Our registration process includes age verification to prevent minors from creating accounts. If you believe a child under 21 has provided personal information to jilli9, please contact us immediately at [email protected] and we will promptly delete such information from our systems.

Parents and guardians are encouraged to monitor their children's internet usage and implement parental control software to prevent access to gambling websites. Underage gambling is illegal under Philippine law and violates our Terms and Conditions. Any accounts found to belong to underage users will be immediately closed and all funds confiscated.

10. International Data Transfers

jilli9 primarily operates within the Philippines and stores data on servers located in secure data centers in the Philippines and other jurisdictions with adequate data protection standards. In some cases, your personal information may be transferred to, stored, or processed in countries outside the Philippines including but not limited to Singapore, Hong Kong, or other locations where our service providers maintain facilities.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information including using contractual clauses that require service providers to maintain Philippine Data Privacy Act-equivalent standards; partnering only with providers in countries recognized as having adequate data protection laws; and implementing technical measures such as encryption for data in transit and at rest. By using jilli9 services, you consent to these international transfers subject to the protections described in this Privacy Policy.

11. Changes to This Privacy Policy

jilli9 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes that significantly affect how we collect, use, or share your personal information, we will notify you by email to your registered address and/or by prominent notice on our website at least thirty (30) days before the changes take effect.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of jilli9 services after changes to this policy constitutes acceptance of the revised terms. If you do not agree with any changes, you may close your account before the effective date of the modifications.

12. Contact Our Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or jilli9's data protection practices, please contact our Data Protection Officer:

Data Protection Officer
jilli9.lat
Email: [email protected]
Subject Line: Privacy Inquiry / Data Protection Request

We are committed to responding to all privacy inquiries within fifteen (15) business days. For urgent matters involving suspected data breaches or unauthorized account access, contact us immediately through our 24/7 customer support live chat for immediate assistance.